How can we help?

If you have a question about products, orders, or account info you may find an answer in our Help Center.
You can also reach us at support@cecred.com or Live Chat.

Frequently Asked Questions

General Questions

Are Cécred products clean?

There is no standard definition of clean. Our definition of clean is that we are cruelty-free and formulated under strict global guidelines for ingredient safety. We are formulated without: Aluminum Salts Animal Oils/Musks/Fat Artificial Dyes Benzophenone + Related Compounds Butylated Hydroxyanisole (BHA) Butylated Hydroxytoluene (BHT) Bisphenol A (BPA) Benzene Coal Tar DEA Ethanolamines Ethylene Oxide Formaldehyde + Formaldehyde-Releasing Agents Hydroquinone Lead and Lead Acetate Mercury + Mercury Compounds (Thimerosal) Methoxyethanol or Methyl Cellosolve Methylene chloride Methylchloroisothiazolinone + Methylisothiazolinone Microbeads Mineral Oil and derivatives Nanoparticles Nitromusks + Polycyclic Musks Parabens PEGs PFAS Compounds Phthalates Resorcinol Retinyl Palmitate SLS/SLES Silicone Talc Toluene Triclosan and Triclocarban.

Does Cécred test on animals?

No, we do not test any of our products on animals. We are committed to being cruelty-free, and are PETA Certified.

Is the packaging recyclable?

Our bottles are recyclable. Currently, our caps are recyclable through small piece recycling programs like PACT. All secondary packaging and boxes are FSC-certified (Forest Stewardship Council), ensuring they come from responsibly managed forests.

What type of payments does Cécred Accept?

Cécred.com accepts all major credit cards – Visa, Mastercard, American Express, Discover, PayPal, Klarna, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay. 

Are Cécred rinse-out products color safe?

Yes!

Is the Foundation Collection suitable for protective styles?

Yes! Even when your hair is in a protective style, your hair needs the reconstructing, hydrating and fortifying benefits of the Foundation collection. Maintaining a healthy scalp with any protective style is still crucial. We also recommend using our shampoos, conditioners, and any treatments on your hair before installing a protective style or after removing a protective style to experience the maximum benefits of the products.

Who are authorized retailers of Cécred?

The Offerings are only made available for purchase on the Website. If you purchase the Offerings from an unauthorized online retailer or from anywhere other than the Website, the products are considered diverted products. We do not guarantee the efficacy or quality of any Offerings purchased outside of the Website. The Offerings must remain in our chain of distribution to help ensure authenticity, ingredient integrity, and hygiene and safety standards. Unauthorized resellers harm our mission and brand by compromising our ability to ensure that the Offerings are manufactured, shipped, stored, and sold in accordance with our stringent integrity requirements.  We will not accept any returns or make any exchanges for products that were not purchased through this Website

Products

How much Clarifying Shampoo and Scalp Scrub should I use when I wash my hair?

Our formula is very concentrated and the amount will vary due to density and thickness of hair, so start out using less than you normally would and make sure you are emulsifying it in your hands to create lather before applying. Add more product if needed.

Is Bioactive Keratin Ferment a keratin treatment?

No, our patent-pending Bioactive Keratin Ferment is a a fermentation made from Lactobacillus, bioactive keratin peptides, and honey that helps replace, repair, and strengthen broken protein in weak or damaged hair. 95% of hair’s structure is made up of keratin, a naturally occurring structural protein that’s essential for healthy hair. A Keratin treatment is a chemical process that is sealed in with heat. Our technology has no relation to this process.

How much of the Moisture Sealing Lotion should I use?

Moisture Sealing Lotion is a concentrated formula - you need less than you think! We suggest applying this product in sections to ensure proper and even distribution. Start with a dime to nickel sized amount for each section, comb through and add more product if needed.

When do I apply the Moisture Sealing Lotion?

It works well on damp or dry hair. On damp hair, it will seal in moisture, add shine, and provide a soft hold. It can also apply sparingly to dry hair to smooth and tame any frizz or flyaways.

How do I remove the orifice reducer in the Nourishing Hair Oil?

Before first use, remove the small plug to unseal the opening, ensuring the larger plastic stopper stays in place. To remove the stopper, use tweezers to remove the center of the plug. Lift to open.

Can I use the Nourishing Hair Oil on extensions?

You can use this on human hair extensions, just do not get it close to the weft and scalp as the oil can make extensions slip or loosen.

In which order should I use the Fermented Rice and Rose Protein Ritual in my cleansing routine?

The Fermented Rice and Rose Protein Ritual should be used on clean, wet hair between the shampoo and conditioning step.

How do I clean my Ritual Shaking Vessel?

The Ritual Shaking Vessel should be used with the contents in the Fermented Rice and Rose Protein Ritual only. It is not for use for food storage. HOW TO CLEAN: Clean by hand after each use. Not dishwasher safe. Fill empty vessel with warm water and dish detergent. Seal cap and shake until sudsy. Using a bottle brush, thoroughly scrub the interior of the bottle, the cap and nozzle. If you don’t have a brush, fill vessel with warm, soapy water, shake well and let sit for 30 minutes. Rinse thoroughly with warm water and allow to dry completely before putting cap back on.

Why does my hair feel stiff after the Fermented Rice and Rose Protein Powder?

Because this rice powder is so protein-rich, your hair will feel a bit stiff. That’s how you know it’s working, and where the second step, the Silk Rinse, comes in to leave it soft.

Why is The Fermented Rice and Rose Protein Ritual two steps?

The Fermented Rice and Rose Protein Ritual comes with two steps: the Fermented Rice and Rose Protein Powder and the Silk Rinse. The Fermented Rice and Rose Protein Powder reinforces your hair with a fortifying dose of proteins, peptides, aminos, vitamins and antioxidants to support scalp health, reduce breakage, help reduce shedding, and strengthen and lengthen your strands. The Silk Rinse is a preconditioning step that restores silky soft hair nourished by our African Oil Blend and Sea Buckthorn Oil.

Can I use The Fermented Rice and Rose Protein Ritual on extensions?

You can use this on human hair extensions and/or on human hair wigs, we just advise against using on any synthetic hair pieces.

How do I know if the Fermented Rice and Rose Protein Ritual is for me?

The Fermented Rice and Rose Protein Ritual is for all hair types and is formulated to support overall hair vitality. The use of this treatment is also a great maintenance step that can be incorporated into your hair care ritual on a consistent basis to maintain hair health.

How often should I use the Fermented Rice and Rose Protein Ritual?

We recommend using this ritual every 4-6 weeks after shampooing and before conditioning or whenever you feel your hair needs a boost of fortification. This treatment can be used up to twice a month.

My hair feels stiff after I used the Reconstructing Treatment Mask - what does it mean?

It means the protein is working to strengthen the hair. Follow with a conditioner to restore moisture.

Can the Reconstructing Treatment Mask replace a conditioner?

No, this is not a conditioner. The Reconstructing Treatment Mask is a powerful treatment that strengthens and repairs hair, while replacing depleted proteins The mask is meant to be used as an as-needed treatment and not a conditioner.

In which order should I use the Reconstructing Treatment Mask in my cleansing routine?

The Reconstructing Treatment Mask should be used on clean, wet hair between the shampoo and conditioning step.

Can I use the Reconstructing Treatment Mask on extensions?

If your hair is currently in a weave, braided, twisted or a loc(ed) extension style this product is not recommended for use. This restorative treatment works best on hair free of extensions.

How much Reconstructing Treatment Mask should I use?

It will vary due to density and thickness of hair. It is best to apply evenly to clean, wet hair from root to tip and in sections, if possible, to ensure even distribution. For the best results, cover your hair with a plastic cap and add heat with a hooded dryer, steamer, or warm towel. Leave on for 20 minutes. Rinse thoroughly and follow with a conditioner as this is a recommended step after a protein based treatment.

Can I use the Moisturizing Deep Conditioner with heat?

Yes, using heat causes the cuticle layer of the hair to swell, allowing the deep conditioner to penetrate more deeply and be more effective.

Can I use the Moisturizing Deep Conditioner on extensions?

Yes, you can use the Moisturizing Deep Conditioner on human hair extensions, weaves, wigs, etc. just not on any synthetic hair pieces. Use sparingly close to the root area as conditioning elements on extensions can make them slip and loosen more easily.

How much Moisturizing Deep Conditioner should I use?

The amount will vary due to density and thickness. We do recommend sectioning the hair and working the product through each section to ensure proper and even distribution.

How often should I use the Moisturizing Deep Conditioner?

The Moisturizing Deep Conditioner can be used weekly or as needed as a deep restorative and hydrating treatment to revive dehydrated and dull hair.

Can I use the Hydrating Shampoo if I have thin, fine hair?

Yes!

In which order should I use the Hydrating Shampoo in my cleansing routine?

You can use this as your first step in your cleansing routine, however, we recommend using it after our Clarifying Shampoo and Scalp Scrub for a complete hair and scalp reset and cleanse.

Can I use the Hydrating Shampoo on extensions?

Yes! You can use this on human hair extensions, wigs, weaves, etc. We do not advise using it on synthetic hair pieces.

How much Hydrating Shampoo should I use when I wash my hair?

It will vary due to density and thickness of hair. Our Hydrating Shampoo is concentrated, so we recommend starting out by using a bit less than you normally would with your regular shampoos and creating an active lather in your hands prior to applying to your scalp. Add more product after that if needed.

Are the beads in the Clarifying Shampoo and Scalp Scrub biodegradable, or are they microbeads?

Our Clarifying Shampoo and Scalp Scrub contains Microcrystalline Cellulose, a biodegradable physical exfoliant naturally derived from wood. Our products do not contain microbeads.

Do I apply the Clarifying Shampoo and Scalp Scrub directly onto my scalp?

Yes, the Clarifying Shampoo and Scalp Scrub nozzle is designed to give you targeted application to the scalp.

In which order should I use the Clarifying Shampoo and Scalp Scrub in my cleansing routine?

The Clarifying Shampoo and Scalp Scrub is the first step in your wash routine to cleanse and prep your scalp and hair and increasing the efficacy of your entire haircare regimen. We recommend following with Hydrating Shampoo.

Can the Clarifying Shampoo and Scalp Scrub be used on an irritated scalp?

Our Clarifying Shampoo and Scalp Scrub exfoliates and removes product buildup and residue from the scalp and hair, while helping to soothe, nurture and balance with scalp without overstripping. If you are experiencing irritation, we recommend consulting a professional.

Can I use the Clarifying Shampoo and Scalp Scrub on extensions?

Yes! You can use this on human hair extensions, wigs, weaves, etc. We do not advise using it on synthetic hair pieces.

Can I use both the Hydrating Shampoo and the Clarifying Shampoo and Scalp Scrub on the same wash day?

Yes! We recommend a double cleanse with both the Clarifying Shampoo and Scalp Scrub to deeply cleanse the hair and scalp, followed by the Hydrating Shampoo to provide nourishment and manageability prior to conditioning.

How often should I use the Clarifying Shampoo and Scalp Scrub?

Our Clarifying Shampoo and Scalp Scrub(s) formula is crafted to reset the hair and scalp after one use. We have seen marked improvement after one use, with longterm benefits if used weekly. We also recommend using the Hydrating Shampoo after the Clarifying Shampoo and Scalp Scrub to provide hydration, softness, and improve moisture levels.

How do I know if the Reconstructing Treatment Mask is for me?

The Reconstructing Treatment Mask is designed for advanced damage repair, including those that color-treat, heat style, use relaxers and are experiencing hair breakage, heat damage, and brittle hair while struggling with length retention and split ends. If you are experiencing any of these hair issues, we recommend this fortifying treatment to restore internal health and strength to the hair.

How often should I use the Reconstructing Treatment Mask?

If you’re experiencing active damage in your hair, we recommend using the mask twice a month. As your hair improves, you may lower the frequency of this powerful reparative treatment to every 6-8 weeks. You’ll know it’s time to reduce frequency when you notice a decrease in shedding and hair breakage, and an overall improvement in hair health.

Can I sleep in the Reconstructing Treatment Mask?

No. We recommend following the instructions, leaving on for no longer than 30 minutes and rinsing well.

What is the difference between the Reconstructing Treatment Mask and the Moisturizing Deep Conditioner?

The Reconstructing Treatment Mask strengthens and repairs hair. It is a powerful treatment that replaces depleted proteins and strengthens hair from the inside out for instant and future strengthening. The Moisturizing Deep Conditioner deeply nourishes and delivers intense hydration. It is an ultra-rich, buttery conditioner that rehydrates, softens and improves manageability. We recommend following the Reconstructing Treatment Mask with the Moisturizing Deep Conditioner for maximum hydration, flexibility and shine.

How often should I use the The Fermented Rice and Rose Protein Ritual?

We recommend using this ritual every 4-6 weeks after shampooing and before conditioning or whenever you feel your hair needs a boost of fortification. This treatment can be used up to twice a month.

Do I use the Nourishing Hair Oil before or after the Moisture Sealing Lotion?

If using all over on damp hair, we recommend using it before the Moisture Sealing Lotion. The Nourishing Hair OIl can also be used on dry hair for any finishing and smoothing as needed.

Are Cécred products are silicone free?

Yes, all Cécred products are silicone-free.

Which Cécred are products Vegan?

Cécred products are not vegan. Our Bioactive Keratin Ferment contains ethically sourced natural wool protein and honey.

Are Cécred products Paraben-free?

Yes, all of our Cécred products are Paraben free.

Orders

What is the return policy?

You have 14 (fourteen) days from the delivery date of your order to make a return. Any item(s) you return must be in their original condition, unopened and unused, and with all packaging intact and labels attached. We reserve the right to refuse to provide a refund if the returned item is not in its original condition. Once an order has been placed, we cannot accept any requests for cancellations. To request a return once items have been received, please contact us via our Returns Portal, available here, and provide the information requested on the Returns Portal If the return is approved, you will be sent an email with your return label. You may be responsible for paying for the return label that will be provided to you, and for a restocking fee, which together, will be $9.50. Once your return is received, we will send you an email to notify you that we have received your returned item; at which time, your refund will be processed and the applicable amount will be refunded to your credit card or original method of payment. Original shipping fees will not be refunded. The return label fee and restocking fee will be deducted from the total amount refunded to your original form of payment. All item bundles, travel size items, and digital gift cards are final sale, and not eligible for return. If you receive a faulty item, please contact us at support@cecred.com to inquire about a replacement or refund. We may request that you send the faulty item back to us, and if we make such a request, we will send you a prepaid return label for you to ship the faulty item back to us. We do not offer exchanges at this time. We do not offer international returns and exchanges at this time.

Does Cecred offer expedited shipping?

Yes, we do offer expedited shipping. Only US orders, excluding Alaska and Hawaii, are eligible for expedited shipping.

How long do refunds typically take?

Refunds are contingent on if your return was accepted. If your return has been accepted, you will receive an email letting you know that a refund has been issued.

My package is lost/missing. What do I do next?

If you believe that your package is lost/missing, please contact us at support@cecred.com and we would be more than happy to further assist you.

What countries do you ship to?

Anguilla, Aruba, Australia, Austria, Belgium, Bermuda, Brazil, British Virgin Island, Bulgaria, Canada, Cayman Islands, Croatia, Curacao, Cyprus (Republic of), Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Montserrat, Netherlands, Nigeria, North Ireland, Norway, Poland, Portugal, Puerto Rico, Réunion, Saba, Scotland, Sint Maarten, Slovakia, Slovenia, South Africa, Spain, Sweden, Turks and Caicos, U.S. Virgin Islands, United Arab Emirates, United Kingdom, United States

Do you ship to APO / PO Boxes?

Yes, we do ship to APO or PO Boxes at this time. Please select Economy (USPS) at checkout. This shipping method is free on orders of $65 or more, for domestic US orders only.

Do you ship to US territories?

Yes, we do ship to all US territories

Can I cancel my order?

Once the order is placed, it cannot be cancelled. Please see our Returns Policy if you wish to return your order.

I entered the wrong address, what should I do?

Contact support@cecred.com immediately. In some cases, we may be able to change the address for you if your order has not already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, your order will be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable. Contact customer care for further assistance.

Do you ship to Hawaii or Alaska?

All orders shipping to Hawaii or Alaska needs to ship via USPS. Customers are responsible for selecting Economy (USPS) at checkout if shipping to these locations. This shipping method is free on orders of $65 or more, for Domestic US orders.