Shipping & Returns

WHAT IS THE RETURN POLICY?

You have 14 (fourteen) days from the delivery date of your order to make a return. Any item(s) you return must be in their original condition, unopened and unused, and with all packaging intact and labels attached. We reserve the right to refuse to provide a refund if the returned item is not in its original condition. Once an order has been placed, we cannot accept any requests for cancellations. To request a return once items have been received, please contact us via our Returns Portal, available here, and provide the information requested on the Returns Portal (https://cecred.loopreturns.com/#/) If the return is approved, you will be sent an email with your return label. You may be responsible for paying for the return label that will be provided to you, and for a restocking fee, which together, will be $9.50. Once your return is received, we will send you an email to notify you that we have received your returned item; at which time, your refund will be processed and the applicable amount will be refunded to your credit card or original method of payment. Original shipping fees will not be refunded. The return label fee and restocking fee will be deducted from the total amount refunded to your original form of payment. All item bundles, travel size items, and digital gift cards are final sale, and not eligible for return. If you receive a faulty item, please contact us at support@cecred.com to inquire about a replacement or refund. We may request that you send the faulty item back to us, and if we make such a request, we will send you a prepaid return label for you to ship the faulty item back to us. We do not offer exchanges at this time. We do not offer international returns and exchanges at this time.