There is no standard definition of clean. Our definition of clean is that we are cruelty-free and formulated under strict global guidelines for ingredient safety. We are formulated without: Aluminum Salts Animal Oils/Musks/Fat Artificial Dyes Benzophenone + Related Compounds Butylated Hydroxyanisole (BHA) Butylated Hydroxytoluene (BHT) Bisphenol A (BPA) Benzene Coal Tar DEA Ethanolamines Ethylene Oxide Formaldehyde + Formaldehyde-Releasing Agents Hydroquinone Lead and Lead Acetate Mercury + Mercury Compounds (Thimerosal) Methoxyethanol or Methyl Cellosolve Methylene chloride Methylchloroisothiazolinone + Methylisothiazolinone Microbeads Mineral Oil and derivatives Nanoparticles Nitromusks + Polycyclic Musks Parabens PEGs PFAS Compounds Phthalates Resorcinol Retinyl Palmitate SLS/SLES Silicone Talc Toluene Triclosan and Triclocarban.

No, we do not test any of our products on animals. We are committed to being cruelty-free, and are PETA Certified.

Our bottles are recyclable. Currently, our caps are recyclable through small piece recycling programs like PACT. All secondary packaging and boxes are FSC-certified (Forest Stewardship Council), ensuring they come from responsibly managed forests.

Cécred.com accepts all major credit cards – Visa, Mastercard, American Express, Discover, PayPal, Klarna, Afterpay, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay. 

Yes!

Yes! Even when your hair is in a protective style, your hair needs the reconstructing, hydrating and fortifying benefits of the Foundation collection. Maintaining a healthy scalp with any protective style is still crucial. We also recommend using our shampoos, conditioners, and any treatments on your hair before installing a protective style or after removing a protective style to experience the maximum benefits of the products.

Website, at Ulta Beauty stores, or on Ulta.com. If you purchase the Offerings from an unauthorized online retailer or from anywhere other than the Website, at Ulta Beauty stores, or on Ulta.comthe products are considered diverted products. We do not guarantee the efficacy or quality of any Offerings purchased outside of the Website, at Ulta Beauty stores, or on Ulta.com. The Offerings must remain in our chain of distribution to help ensure authenticity, ingredient integrity, and hygiene and safety standards. Unauthorized resellers harm our mission and brand by compromising our ability to ensure that the offerings are manufactured, shipped, stored, and sold in accordance with our stringent integrity requirements. Cecred.com will not accept any returns or make any exchanges for products that were not purchased through this Website.

Cécred is available in all Ulta Beauty stores, starting April 6, 2025.

All Cécred products are available to shop in all Ulta Beauty stores with the exception of Cécred Tools, which are available to shop on ulta.com.

You can shop all Cécred haircare products and tools at ulta.com. Cécred merch and bundles are only available at cecred.com.

Yes.

No, you cannot return products purchased on cecred.com to Ulta Beauty stores. Click here for more information on the Cécred return policy.

No, you can only use Cécred gift cards at cecred.com.

No, click here for more information on the Cécred return policy.

No, you cannot use Ulta discounts or rewards on cecred.com.

No, you do not earn any points with purchases made on cecred.com.

No, the Pro Program is exclusive to cecred.com. Interested? Click here to learn more about the Pro Program.

In partnership with The Salon at Ulta, we will be offering a variety of services throughout the year. Find more details on Cécred salon services at ulta.com.

We have set this limitation due to such high demand. This is how we ensure orders are fulfilled.

As a Pro Member, you will gain exclusive access to our Pro newsletter, in-depth product trainings, exclusive product sizing, and education.

Our discount model includes a 30% built in savings for the Max size products. All max sizes are available to professionals in the pro program.

All pro sizes products will have built in savings and throughout the year we will offer promotions. Sign up for our pro newsletter to never miss a deal!

One code may only be used at a time, and the 30% of built in savings will always stand.

No, we currently do not offer subscriptions with our Max Size products.

Yes, you must be logged into your Pro Account for the exclusive Pro benefits.

Yes, we have set a limit of 5 units of Max Sizes per product, per order.

The max sized products are not for consumers and you are not to use the pro portal for your clientele.

Pro members will receive free shipping on orders of $50 or more.

Return, Refund and Exchange Policy. You have 14 (fourteen) days from the delivery date of your order to make a return. Any item(s) you return must be in their original condition, unopened and unused, and with all packaging intact and labels attached. We reserve the right to refuse to provide a refund if the returned item is not in its original condition. Once an order has been placed, we cannot accept any requests for cancellations. To request a return once items have been received, please contact us via our Returns Portal, available here, and provide the information requested on the Returns Portal (https://cecred.loopreturns.com/#/)If the return is approved, you will be sent an email with your return label. You may be responsible for paying for the return label that will be provided to you, and for a restocking fee, which together, will be $9.50. Once your return is received, we will send you an email to notify you that we have received your returned item; at which time, your refund will be processed and the applicable amount will be refunded to your credit card or original method of payment. Original shipping fees will not be refunded. The return label fee and restocking fee will be deducted from the total amount refunded to your original form of payment. All item bundles, travel size items, and digital gift cards are final sale, and not eligible for return. If you receive a faulty item, please contact us at support@cecred.com to inquire about a replacement or refund. We may request that you send the faulty item back to us, and if we make such a request, we will send you a prepaid return label for you to ship the faulty item back to us. We do not offer exchanges at this time. We do not offer international returns and exchanges at this time.

Absolutely! As a Pro Member, you will get access to Cécred education.

Yes! Be sure you are signed up to receive pro emails to be in the know.

We currently do not offer free product samples.

Yes, you can apply to the affiliate program during open enrollment periods throughout the year.

At this time, we do not offer promotional or event partnerships with salons or independent stylists. We appreciate your interest and will be sure to share any future opportunities through our official channels.

Yes, all Backbar bundles are exclusive to the pros.

All max-size products and back bar bundles are available to licensed pros. To stay informed, make sure you’re subscribed to receive our emails and updates.

We offer a complimentary Cécred Pro Seal (in-salon display) with purchase of any of our Backbar bundles.

We currently do not distribute digital assets for promotional use. To ensure brand consistency, all brand visuals and messaging are developed and shared directly by our team.

We do not offer co-branding or in-salon retail partnerships at this time. Our focus remains on supporting professionals through education and our affiliate program.

Our products are not available for resale through salons or individual stylists. However, professionals can participate in our affiliate program and earn commission when clients purchase products using their unique affiliate link.

You can apply to be a Cécred Pro Affiliate during open enrollment. If accepted, you will have an affiliate link and code to earn commission.

You can reach out to customer service at support@cecred.com.

We do not offer bulk or salon backbar pricing at this time. However, we encourage professionals to explore our curated backbar bundles, which are designed to offer value and support for salon use.

While institutions are not eligible for bulk ordering, we encourage cosmetology schools to sign up for our Pro Program. This provides access to product bundles that are already priced at a value, along with ongoing education and resources designed to support future professionals.

We currently offer exclusive virtual ProClasses designed specifically for licensed professionals. These classes provide advanced education on our products, philosophies, and techniques. Outside of our brand activations and pop-up events, we do not have additional training events planned at this time—but we’re actively working to expand our Pro education offerings as the program continues to grow. Stay connected with us for future updates and opportunities.

We do not currently have a stylist locator or listing feature on our website. Should this change in the future, we will communicate updates to our Pro community.

No, our patent-pending Bioactive Keratin Ferment is a a fermentation made from Lactobacillus, bioactive keratin peptides, and honey that helps replace, repair, and strengthen broken protein in weak or damaged hair. 95% of hair’s structure is made up of keratin, a naturally occurring structural protein that’s essential for healthy hair.

A Keratin treatment is a chemical process that is sealed in with heat. Our technology has no relation to this process.

Moisture Sealing Lotion is a concentrated formula - you need less than you think! We suggest applying this product in sections to ensure proper and even distribution. Start with a dime to nickel sized amount for each section, comb through and add more product if needed.

It works well on damp or dry hair. On damp hair, it will seal in moisture, add shine, and provide a soft hold. It can also apply sparingly to dry hair to smooth and tame any frizz or flyaways.

Before first use, remove the small plug to unseal the opening, ensuring the larger plastic stopper stays in place.

To remove the stopper, use tweezers to remove the center of the plug. Lift to open.

The Fermented Rice and Rose Protein Ritual should be used on clean, wet hair between the shampoo and conditioning step.

The Ritual Shaking Vessel should be used with the contents in the Fermented Rice and Rose Protein Ritual only. It is not for use for food storage.

HOW TO CLEAN: Clean by hand after each use. Not dishwasher safe. Fill empty vessel with warm water and dish detergent. Seal cap and shake until sudsy. Using a bottle brush, thoroughly scrub the interior of the bottle, the cap and nozzle. If you don’t have a brush, fill vessel with warm, soapy water, shake well and let sit for 30 minutes. Rinse thoroughly with warm water and allow to dry completely before putting cap back on.

Because this rice powder is so protein-rich, your hair will feel a bit stiff. That’s how you know it’s working, and where the second step, the Silk Rinse, comes in to leave it soft.

The Fermented Rice and Rose Protein Ritual comes with two steps: the Fermented Rice and Rose Protein Powder and the Silk Rinse.

The Fermented Rice and Rose Protein Powder reinforces your hair with a fortifying dose of proteins, peptides, aminos, vitamins and antioxidants to support scalp health, reduce breakage, help reduce shedding, and strengthen and lengthen your strands.

The Silk Rinse is a preconditioning step that restores silky soft hair nourished by our African Oil Blend and Sea Buckthorn Oil.

The Fermented Rice and Rose Protein Ritual is for all hair types and is formulated to support overall hair vitality. The use of this treatment is also a great maintenance step that can be incorporated into your hair care ritual on a consistent basis to maintain hair health.

We recommend using this ritual every 4-6 weeks after shampooing and before conditioning or whenever you feel your hair needs a boost of fortification. This treatment can be used up to twice a month.

It means the protein is working to strengthen the hair. Follow with a conditioner to restore moisture.

No, this is not a conditioner. The Reconstructing Treatment Mask is a powerful treatment that strengthens and repairs hair, while replacing depleted proteins The mask is meant to be used as an as-needed treatment and not a conditioner.

The Reconstructing Treatment Mask should be used on clean, wet hair between the shampoo and conditioning step.

It will vary due to density and thickness of hair. It is best to apply evenly to clean, wet hair from root to tip and in sections, if possible, to ensure even distribution. For the best results, cover your hair with a plastic cap and add heat with a hooded dryer, steamer, or warm towel. Leave on for 20 minutes. Rinse thoroughly and follow with a conditioner as this is a recommended step after a protein based treatment.

Yes, using heat causes the cuticle layer of the hair to swell, allowing the deep conditioner to penetrate more deeply and be more effective.

The amount will vary due to density and thickness. We do recommend sectioning the hair and working the product through each section to ensure proper and even distribution.

The Moisturizing Deep Conditioner can be used weekly or as needed as a deep restorative and hydrating treatment to revive dehydrated and dull hair.

Yes!

You can use this as your first step in your cleansing routine, however, we recommend using it after our Clarifying Shampoo and Scalp Scrub for a complete hair and scalp reset and cleanse.

It will vary due to density and thickness of hair. Our Hydrating Shampoo is concentrated, so we recommend starting out by using a bit less than you normally would with your regular shampoos and creating an active lather in your hands prior to applying to your scalp. Add more product after that if needed.

Our Clarifying Shampoo and Scalp Scrub contains Microcrystalline Cellulose, a biodegradable physical exfoliant naturally derived from wood. Our products do not contain microbeads.

Yes, the Clarifying Shampoo and Scalp Scrub nozzle is designed to give you targeted application to the scalp.

The Clarifying Shampoo and Scalp Scrub is the first step in your wash routine to cleanse and prep your scalp and hair and increasing the efficacy of your entire haircare regimen. We recommend following with Hydrating Shampoo.

Our Clarifying Shampoo and Scalp Scrub exfoliates and removes product buildup and residue from the scalp and hair, while helping to soothe, nurture and balance with scalp without overstripping. If you are experiencing irritation, we recommend consulting a professional.

Our Clarifying Shampoo and Scalp Scrub(s) formula is crafted to reset the hair and scalp after one use. We have seen marked improvement after one use, with longterm benefits if used weekly. We also recommend using the Hydrating Shampoo after the Clarifying Shampoo and Scalp Scrub to provide hydration, softness, and improve moisture levels.

The Reconstructing Treatment Mask is designed for advanced damage repair, including those that color-treat, heat style, use relaxers and are experiencing hair breakage, heat damage, and brittle hair while struggling with length retention and split ends. If you are experiencing any of these hair issues, we recommend this fortifying treatment to restore internal health and strength to the hair.

If you’re experiencing active damage in your hair, we recommend using the mask twice a month. As your hair improves, you may lower the frequency of this powerful reparative treatment to every 6-8 weeks. You’ll know it’s time to reduce frequency when you notice a decrease in shedding and hair breakage, and an overall improvement in hair health.

No. We recommend following the instructions, leaving on for no longer than 30 minutes and rinsing well.

The Reconstructing Treatment Mask strengthens and repairs hair. It is a powerful treatment that replaces depleted proteins and strengthens hair from the inside out for instant and future strengthening.

The Moisturizing Deep Conditioner deeply nourishes and delivers intense hydration. It is an ultra-rich, buttery conditioner that rehydrates, softens and improves manageability.

We recommend following the Reconstructing Treatment Mask with the Moisturizing Deep Conditioner for maximum hydration, flexibility and shine.

We recommend using this ritual every 4-6 weeks after shampooing and before conditioning or whenever you feel your hair needs a boost of fortification. This treatment can be used up to twice a month.

If using all over on damp hair, we recommend using it before the Moisture Sealing Lotion.

The Nourishing Hair OIl can also be used on dry hair for any finishing and smoothing as needed.

Yes, all Cécred products are silicone-free.

Cécred products are not vegan. Our Bioactive Keratin Ferment contains ethically sourced natural wool protein and honey.

Yes, all of our Cécred products are Paraben free.

The Parting Tail Comb is crafted with heat-resistant fiberglass, and is heat resistant up to 400°F. It is safe to use with your favorite heat styling tools, like a flat iron. The Vented Paddle Brush features our signature honeycomb design to enhance airflow while blow drying. Avoid applying heat directly to the bristles.

Every Cécred Tool is designed with high-performance materials, and with proper care, they are built to withstand daily wear and tear from everyday use.

Vented Paddle Brush: Great for clumping curls, wet and dry detangling, and gentle scalp stimulation. Parting Tail Comb: Great for releasing small knots, removing braids, and smoothing flyaways with precision. Rake Comb: Great for lifting roots to create volume, especially for curly and coiled hair, and detangling deep knots. Wide Tooth Comb: Great for evenly distributing products like conditioners and treatments through your hair. You can also check out our blog post on Cécred Space: Tools 101.

No.

Yes. Cécred Tools are designed for both professional stylists and personal use, delivering your desired results while maintaining your hair health.

Each Cécred Tool features a patent-pending design, thoughtfully crafted with intentional teeth and bristles and a metal ring that provides hanging for easy storage.

Yes. Cécred Tools are safe to use on wet or color-treated hair. Every tool is designed with high-performance materials to gently detangle wet hair without causing breakage.

Wash tools with warm water and mild soap to remove product buildup. Use a gentle brush to remove any residue from the teeth of the comb, then allow them to air dry completely before storage. If using in a professional setting, follow proper disinfection procedures to maintain hygiene and compliance with salon standards. You can also check out our blog post on Cécred Space: How to Clean Your Tools.

All Cécred Tools are great for detangling, with each one designed for specific needs. Vented Paddle Brush: Gentle detangling for wet and dry hair. Rake Comb: Detangling deep knots. Wide Tooth Comb: Everyday detangling, wet or dry.

Made in China.

Take our Cécred Tools Quiz for personalized recommendations based on your hair type and styling preferences. For general uses for each tool, see below: Vented Paddle Brush: Wet and dry detangling, and enhancing airflow while blow drying. Rake Comb: Detangling deep knots or combing out voluminous styles. Wide Tooth Comb: Evenly distributing products and everyday detangling. Parting Tail Comb: Precise parting and taming flyaways. You can also check out our blog post on Cécred Space: Which Tool Is Right for Me?

Cécred Tools are thoughtfully designed for all hair types and textures.

Yes! You can use our Clarifying Shampoo and Scalp Scrub, Hydrating Shampoo, Moisturizing Deep Conditioner, Hydrating Conditioner, Moisture Sealing Lotion, Fermented Rice and Rose Protein Ritual, and Nourishing Hair Oil products on human hair extensions, wigs, and weaves. Do not use our products on synthetic hair pieces.

For conditioners and oils, we recommend applying sparingly near the roots or weft area, as the added moisture can cause extensions to slip or loosen over time.

For Restoring Hair and Edge Drops, specifically:

Avoid applying directly to the bonds of tape-ins or k-tip extensions, as the water-based solution may weaken the adhesive. Focus application on the scalp to enjoy the benefits without compromising your extensions.

Yes! While they serve different purposes, both are meant to be used together as part of the signature Cécred Double Cleanse.

Start with the Clarifying Shampoo and Scalp Scrub, the first step in the Cécred Double Cleanse, to gently exfoliate the scalp and remove buildup—think of it like a face exfoliator, but for your scalp. This step preps your hair and scalp for the rest of your routine.

Follow with the Hydrating Shampoo, which is the second step in the Cécred Double Cleanse. The shampoo is infused with hyaluronic acid, to gently cleanse while restoring moisture to your hair.

For a complete beard care routine, you can use our Hydrating Shampoo and Nourishing Hair Oil. You can also use Hydrating Conditioner on your beard. It’s dermatologist-tested and safe for the skin, providing hydration and softness without irritation. The lightweight, moisturizing formula helps keep your beard smooth and manageable. Finally, the Restoring Hair and Edge Drops can also be used on the beard.

You have 14 (fourteen) days from the delivery date of your order to make a return. Any item(s) you return must be in their original condition, unopened and unused, and with all packaging intact and labels attached. We reserve the right to refuse to provide a refund if the returned item is not in its original condition. Once an order has been placed, we cannot accept any requests for cancellations. To request a return once items have been received, please contact us via our Returns Portal, available here, and provide the information requested on the Returns Portal
If the return is approved, you will be sent an email with your return label. You may be responsible for paying for the return label that will be provided to you, and for a restocking fee, which together, will be $9.50. Once your return is received, we will send you an email to notify you that we have received your returned item; at which time, your refund will be processed and the applicable amount will be refunded to your credit card or original method of payment. Original shipping fees will not be refunded. The return label fee and restocking fee will be deducted from the total amount refunded to your original form of payment.

All item bundles, travel size items, and digital gift cards are final sale, and not eligible for return.
If you receive a faulty item, please contact us at support@cecred.com to inquire about a replacement or refund. We may request that you send the faulty item back to us, and if we make such a request, we will send you a prepaid return label for you to ship the faulty item back to us.

We do not offer exchanges at this time. We do not offer international returns and exchanges at this time.

Yes, we do offer expedited shipping. Only US orders, excluding Alaska and Hawaii, are eligible for expedited shipping.

Refunds are contingent on if your return was accepted. If your return has been accepted, you will receive an email letting you know that a refund has been issued.

If you believe that your package is lost/missing, please contact us at support@cecred.com and we would be more than happy to further assist you.

Anguilla, Aruba, Australia, Austria, Belgium, Bermuda, Brazil, British Virgin Island, Bulgaria, Canada, Cayman Islands, Croatia, Curacao, Cyprus (Republic of), Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Kenya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Montserrat, Netherlands, Nigeria, North Ireland, Norway, Poland, Portugal, Puerto Rico, Réunion, Saba, Scotland, Sint Maarten, Slovakia, Slovenia, South Africa, Spain, Sweden, Turks and Caicos, U.S. Virgin Islands, United Arab Emirates, United Kingdom, United States

Yes, we do ship to APO or PO Boxes at this time. Please select Economy (USPS) at checkout. This shipping method is free on orders of $50 or more, for domestic US orders only.

Yes, we do ship to all US territories

Once the order is placed, it cannot be cancelled. Please see our Returns Policy if you wish to return your order.

Contact support@cecred.com immediately. In some cases, we may be able to change the address for you if your order has not already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, your order will be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable. Contact customer care for further assistance.

All orders shipping to Hawaii or Alaska needs to ship via USPS. Customers are responsible for selecting Economy (USPS) at checkout if shipping to these locations.

This shipping method is free on orders of $50 or more, for Domestic US orders.

Yes, just make sure to cancel 48 hours before your subscription renewal date. You cannot cancel your subscription order once the order has shipped.

If you would like to add a one-time item to your subscription order or add another subscription to your existing subscription order, please reach out to our Customer Care team at support@cecred.com. You can also contact us if you would like to swap your current subscription item with another subscription.

Yes, log in to your Customer Portal to skip an upcoming subscription order. Just make any edits 48 hours before your subscription renewal date.

Your ritual, your rules. Get your Cécred faves delivered straight to your door–on your schedule.

-Save 10% on every subscription order
-Free economy shipping, always
-Stay consistent–never miss a step in your routine again
-Full flexibility–skip, reschedule, or cancel up to 48 hours before shipping

You will be charged on your subscription renewal date.

Signing up is free, and you will save 10% and get free economy shipping on every subscription order.

No, you cannot use promotional offers on your subscription order.

You can find the Terms and Conditions here: https://getrecharge.com/terms-of-service/

Yes, check out our Returns Portal here: https://cecred.com/account/login?error=login_required

You can subscribe to any travel size or full size Cécred products, excluding kits, bundles, tools, accessories, and merch items.

No, you cannot expedite shipping on subscription orders.

You will receive an email notification before your subscription ships, giving you time to make any changes 48 hours before your subscription renewal date. Once your order has shipped, you will get a shipping confirmation email with tracking details.

All major credit cards – Visa, Mastercard, American Express, Discover, PayPal, Klarna, AfterPay, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay.

Log in to your Customer Portal. Click View Subscriptions. Then click Manage Address and Payment Details to update your subscription order.

Log in to your Customer Portal. Click View Subscriptions. Then click Manage Address and Payment Details to update your subscription order.

Log in to your Customer Portal. Click View Subscriptions. Then click Manage Address and Payment Details to update your subscription order.